As shown in my attached pictures CCleaner fails to delete this cookie:
macromedia.com
If I right click on it the only options are "Keep" or "Intelligent Scan"
Any suggestions please?
Try unticking Adobe Flash Player/Macromedia Flash in the CCleaner applications list.
Try unticking Adobe Flash Player/Macromedia Flash in the CCleaner applications list.
Hi hazelnut,
Thanks, I tried that and it makes no difference, whether the box is ticked or not the cookie returns!
Looks like it's both a chrome and a flash cookie. Do you have cookies selected under both Google Chrome and Internet Explorer? If not, try that.
Looks like it's both a chrome and a flash cookie. Do you have cookies selected under both Google Chrome and Internet Explorer? If not, try that.
Hi Winapp2.ini
Thanks, I have cookies selected under Google Chrome, Internet Explorer and Firefox.
Just in case it is relevant, this only started happening after the last CCleaner update. It removed everything prior to that.
I still have this problem (as per original posting), but have NOT received a reply that fixes this issue.
Can I assume Piriform moderators do not read these postings?
Is it the case that Piriform CCleaner doesn't remove persistent cookies?
Can SOMEONE PLEASE let me know?
I think that you have a rather elevated opinion of the moderators' skills. We don't know the answer to everything, and you've already had one helpful post from one moderator, and equally helpful responses from other forum members.
This is a free support forum, and whether you get an answer or not is in the lap of the Gods. We're just human, so we might get rather miffed at being berated.
I don't have this cookie, but I would check the date to see if it's constantly being recreated (you said it returns), or revert to a previous CC version if it's so annoying.
You can assume that if something is posted, it gets read.
Mods, Admins, Members and even the Dev Team see all posts.
Also assume that if someone has an idea and replies that they are freely offering their best suggestion, either based on personal experience or a logical guess.
Feel free to try (or not) the offered ideas and post back your outcome - good or bad and if other members can help then rest assured they will.
Do not assume a lack of reply is a lack of concern - it is merely a lack of any helpful suggestion for the time being.
It is also a fair assumption that not all members check into the forum on a regular basis, so the one person who may have your answer just hasn't seen your post yet.
In the meantime, why not go back to the previous version you know did work and worst case if it is a bug, await the next release.
Sorry Augeas, looks like you ninja'd me while I was typing.
I think that you have a rather elevated opinion of the moderators' skills. We don't know the answer to everything, and you've already had one helpful post from one moderator, and equally helpful responses from other forum members.
This is a free support forum, and whether you get an answer or not is in the lap of the Gods. We're just human, so we might get rather miffed at being berated.
I don't have this cookie, but I would check the date to see if it's constantly being recreated (you said it returns), or revert to a previous CC version if it's so annoying.
Steady Augeas,
I wasn't having a go at anyone.
I'm new to this particular forum and I assumed Moderators or Piriform Support staff monitored the postings.
When I responded to the 2 replies I had received I was grateful and polite (I thought).
I made my last post (prior to this one) as I thought it was regarded as "Closed", which it isn't, that's all.
No need to get stroppy.
Firstly, I thought Piriform would have wanted to know that the last update had caused this sudden appearance of what I'm calling a "persistent cookie" and that it wasn't being removed successfully.
Secondly, I was hoping to get some assistance getting rid of it.
You can assume that if something is posted, it gets read.
Mods, Admins, Members and even the Dev Team see all posts.
Also assume that if someone has an idea and replies that they are freely offering their best suggestion, either based on personal experience or a logical guess.
Feel free to try (or not) the offered ideas and post back your outcome - good or bad and if other members can help then rest assured they will.
Do not assume a lack of reply is a lack of concern - it is merely a lack of any helpful suggestion for the time being.
It is also a fair assumption that not all members check into the forum on a regular basis, so the one person who may have your answer just hasn't seen your post yet.
In the meantime, why not go back to the previous version you know did work and worst case if it is a bug, await the next release.
Thank you mta.
I did (immediately) follow BOTH the recommended suggestions that I had - from hazelnut and Winapp2.ini.
As soon as I found they didn't solve the problem I reported back to let them know.
I don't know HOW to go back to the previous version, which you have suggested. When I do I will try that.
Thank you.
Old versions on the right hand side of
Not always needed but the safest way to go back is to first uninstall the current version.
Download one of the previous ones.
(Personally I would do a reboot at this point, sucks I know, but, to be sure, to be sure)
Then double click the save download previous version at POW, good to go.
Not always needed but the safest way to go back is to first uninstall the current version.
Download one of the previous ones.
(Personally I would do a reboot at this point, sucks I know, but, to be sure, to be sure)
Then double click the save download previous version at POW, good to go.
All noted thanks. Excuse my ignorance you said "... download previous version at POW". What is POW ?
Bugger, sorry I'm typing on an iPad mini and my usual typo rate is higher than usual.
That was suppose to say, download previous version AND pow, good to go.
(miss one little character and the whole meaning changes).
Bugger, sorry I'm typing on an iPad mini and my usual typo rate is higher than usual.
That was suppose to say, download previous version AND pow, good to go.
(miss one little character and the whole meaning changes).
OK, thanks. I have the same problem on my laptop!
Going by what Winapp2.ini posted in post #4, if you have Google Chrome installed it uses it's own build of Flash, so you may have to go digging through your Google Chrome profile sub-folders to find it and delete it.
Going by what Winapp2.ini posted in post #4, if you have Google Chrome installed it uses it's own build of Flash, so you may have to go digging through your Google Chrome profile sub-folders to find it and delete it.
Thanks Andavari.
I don't think that will be necessary as I didn't have any problem with Google Chrome or CCleaner previously. It's only since the last CCleaner update that this problem has occurred, but thanks for the suggestion though.
If you look around the forums there's allot of posts about people having cookie problems for the past few versions of CCleaner. So maybe it's something that will eventually get remedied in a newer version.
If you look around the forums there's allot of posts about people having cookie problems for the past few versions of CCleaner. So maybe it's something that will eventually get remedied in a newer version.
Yes thanks Andavari.
It could be, as I suspected as much before I posted my issue.
Normally I find CCleaner pretty trouble free.
At the moment I'm holding off doing anything too radical.
With luck the next routine update might clean up the problem (wishful thinking?).