The email under which we originally purchased subscriptions is now gone - forever. We want to cancel our subscription, but we’re caught on the automated hamster wheel with no way to retrive our subscription information. I don’t want to go to my bank to have the charger from Cleverbridge permanently banned, but I will if I need to.
How should I proceed? We’re really stuck here and were just charged over $85 for a product we no longer want or use.
Thank you, Darin
If you can no longer access your registered email, and for anything else account/billing related, including refunds, then you will need to contact support.
To start the support process fill in this form: Contact Form.
Once you click ‘Next’ to submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
The 'Live Chart dialogue should open automatically with a message from the AI Chatbot - if it doesn’t open itself then there is a ‘Start Chat’ button.
If the Chatbot can’t help then you will be passed to a real person.
IMPORTANT- Don’t just fill in the form and leave - If you do not engage with the chat then you will not get any reply.
Hi @DMolnar,
Please follow the instructions given by nukecad, and a member of the support team will be able to assist you with updating your email address and anything else associated with your account.
Canceled - thank you for the assistance.
Glad you were able to get this issue resolved 