I did a health check on newly installed CCleaner and get a message saying It Looks like you are Offline when I am connected to the internet.
Am unable to speed or security check. Help....what do I do?
Thank you!
It's a badly worded message that they have promised to change.
It doesn't actually mean that you are offline, it means that Health Check cannot contact CCleaners server for some reason.
Those 2 functions need to contact the server to check against the database for any updates available to applications on your computer.
(Note those 2 functions are only available in the Pro version).
It may just be a connection problem in which case try again later, but more often it is your Anti-Virus blocking CCleaner from passing through the Firewall to contact the server.
Try making CCleaner an exception in your Anti-virus, - google for how to add an exception in the particular AV that you use.
(eg. google- "Add an exception to Avast anti virus" would find instructions for Avast).
Hi, we're sorry for the error. Please let us know if the fix suggested by @nukecad helped! Thanks!
Since this update I have gotten the message that CC cannot connect to the server. What's going on with this one?
It is connecting but it's showing the wrong message, its a bug that should be fixed in the next update.
See here: