Not reporting CPU type or memory details

Speccy Speccy Bug Reporting
1

Got Speccy Professional finally as free version was not showing CPU or memory details on new setup but Prof version the same.

Biostar B350 GT5 with latest BIOS dated 5/23/2022 which includes support for the Ryzen 5 5600

B35AG523.BSS 1. AGESA ComboAM4v2 PI 1.2.0.7 Update (Use F12 Key to update BIOS)
2. Add Renoir Processor support
AM4 Ryzen 5 5600 100-000000927 3.5 GHz N/A Vermeer 65W B35AG523.BSS

Speccy had no trouble reporting system details as long as CPU was old Ryzen 7 1700

Once I swapped in a new Ryzen 5 5600 it developed the above mentioned errors.

image.jpeg.1383f78f01fca30960252e69c56c3fbc.jpeg

2

Please save a Speccy Snapshot via File > Save Snapshot... in Speccy, then contact our support team via the Contact Us form located here: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 or by emailing support@ccleaner.com directly, including this Snapshot with the message, and we'll be happy to look into this matter further.

3

Similar issues in a new B550 board with an AMD Ryzen 7 5800X3D CPU. Memory was listed correctly, though.

5800X3D.speccy

4

Same issue with a Gigabyte B450 motherboard and a 5600G.

DESKTOP-BARN3NL.speccy