Not able to contact CCleaner directly

CCleaner for Windows CCleaner Windows Help Requests
1

I am trying to get some help with a payment taken early from me which I want refunding. Support is ignoring me. 

please advise.

Diane Sinnett

2

How/when did you contact support?

Edit - Was the payment taken by PayPal?

3

I have sent them several emails. The payment WAS PayPal but they took it a full month before the end of my billing period and did not advise me in advance that they were doing so. I do not wish to extend my subscription period.

4
39 minutes ago, Sinnett said: 
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		I have sent them several emails.
	</p>
</div>

When did you send them?

What address did you send them to?

Did you get an automated reply?

PS. Sending multiple emails can/will actually slow things down.

There is another possibility that we see quite often though.

It can often be PayPal that has taken a 'repeating/subscription' payment and not CCleaner at all. So that taken payment is sat in a kind of limbo at PayPal.

Check your PayPal account to see if there are any such 'repeating/subscription' payments set up.

5

Hi @Sinnett 

Apologies you have not had any follow up from our team on your support request.


I have asked the team to respond to your email and if you have not had a reply form them by the end of today please check your spam folder and if you are still not seeing anything please message me back so I can investigate this further.