I sent the email below to CCleaner’s support address, which was rejected, redirecting me to the supporto on the website. There’s no way to communicate directly with support on the website even though they say “how can we help?” I find all this unacceptable, while paying for a subscription with real money, and these people use every trick in the book to avoid direct contact with customers, and it really bothers me. I see on Trustpilot that I’m not the only one complaining and I will definetly post a very negative comment on them.
How can I get direct support and answers to my questions?
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August 19, 2026
Good morning, I don’t understand the service provided by CCleaner, which I’ve been paying for on a subscription basis for several years. (I’m attaching a copy of my latest order confirmation.) On several occasions, I’m prompted to perform a cleanup, space recovery, etc., and then, when it’s time to complete the most important part of the job, I’m offered a new paid subscription. Frankly, I’m quite fed up with this anomaly and wonder why I had to pay for a subscription that seems pointless. I urgently request clarification, which I hope is exhaustive, and I urge you to make the necessary corrections so that, on the one hand, the PC optimization service is performed as intended and, on the other, undue payments are no longer requested. Best regards,
On several occasions, I’m prompted to perform a cleanup, space recovery, etc., and then, when it’s time to complete the most important part of the job, I’m offered a new paid subscription.
That sounds as if you have not activated your CCleaner by putting in your licence key.
Open CCleaner and go to the Settings (the cogwheel icon) them “My subscription”
If it looks like this then you have not yet activated your CCleaner:
Click the blue button and enter your licence key to activate it.
The page should change to look like this:
If you need to look up your CCleaner licence key then use this tool: https://www.ccleaner.com/support/license-lookup
If you want to manage and/or cancel your subscription then there is a webpage to use: https://www.ccleaner.com/subscription-management
If you need to look up your Cleverbridge reference then see: Cleverbridge Lookup.
If you can’t use those, (eg can no longer access your registered email), or for anything else account/billing related, including refunds, then you will need to contact support.
To start the support process fill in this form: Support Contact Form.
Once you click ‘Next’ to submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
(If you don’t see the ‘Next’ button at the bottom left of the form then refresh the page before typing anything in).
The 'Live Chart dialogue should open automatically with a message from the AI Chatbot - if it doesn’t open itself then there is a ‘Start Chat’ button.
If the Chatbot can’t help then you will be passed to a real person.
IMPORTANT- Don’t just fill in the form and leave - If you do not engage with the chat then you will not get any reply.