After installing CCleaner and running the elements of the program I found that my home screen had changed from Windows 10 back to what I believe is Windows 7.
I have asked for help to revert to Windows 10 on several occasions over the past week, but with no response where 48 hours is the given time limit.
What am I doing wrong?
Surely you can tell if your system is Windows 10 or Windows 7.
Go to Setttings>System>About and see what it says there.
Or open a comand prompt and type: <strong>winver</strong>
CCleaner could not change a Windows version, it simply does not have the capability to do that.
Can you post a screenshot of your desktop?
if you are using windows 10, go to settings/personalization/background, and set the background to whatever you like.