NO LICENCE KEY RECEIVED!

CCleaner for Windows CCleaner Windows Help Requests
1

On Friday 6th October I renewed my 2 Year, 3 devices Licence, paid via Credit Card, and despite numerous emails and requests for the Activation Key, ABSOLUTELY NOTHING has been received. Except the usual "We'll get back to you" nonsense emails! Shocking Customer Service. How can customers be expected to deal with Cleverbridge when this is how we are treated? Disgusting!

2

If you have "renewed" then it will be the same key surely.

3

Did you receive an order confirmation email from Cleverbridge after you completed your order? If not, check in your spam folder, or check https://www.ccleaner.com/support/license-lookup to see what your new (or extended) licence key would be. If no luck from either direction it may be that you entered a different email address when ordering - did you make a note of your order reference number from the order confirmation page?

4
14 hours ago, DaveJustDave said: 
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		Did you receive an order confirmation email from Cleverbridge after you completed your order?  If not, check in your spam folder, or check <a href="https://www.ccleaner.com/support/license-lookup" rel="external">https://www.ccleaner.com/support/license-lookup</a> to see what your new (or extended) licence key would be.  If no luck from either direction it may be that you entered a different email address when ordering - did you make a note of your order reference number from the order confirmation page?
	</p>
</div>

Hi DaveJustDave, yes everything was received except for the Licence Key. I was however emailed at 6am today with the outstanding info - I've loaded the new Key, activated, and the software is running once more. Thanks for responding, appreciate it.

5
16 hours ago, nukecad said: 
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		If you have "renewed" then it will be the same key surely.
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Hi, nope, I tried that but Licence Key returned as 'expired'. Thankfully I was emailed early this morning the a new Key, loaded and activated, and the program is up and running. Thanks for responding tho. Take care

6
17 hours ago, SUZI B said: 
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	<p>
		On Friday 6th October I renewed my 2 Year, 3 devices Licence, paid via Credit Card, and despite numerous emails and requests for the Activation Key, <em><strong>ABSOLUTELY NOTHING has been received</strong></em>. Except the usual "We'll get back to you" nonsense emails! Shocking Customer Service. How can customers be expected to deal with Cleverbridge when this is how we are treated? Disgusting!
	</p>
</div>

UPDATE FRIDAY 13TH OCTOBER: Activation Key was thankfully emailed to me early this morning. Thank-you.

7

Very strange, I wonder what the delay was?

At least you do have it now, thanks for letting us know.

8
4 hours ago, SUZI B said: 
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		I was however emailed at 6am today with the outstanding info
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Good news at last. For reference, was this an email from CCleaner customer support (having finally got through a case backlog), or from Cleverbridge (which would have been a "stuck" issuing of a licence being remedied)?