I want to manage my subscription but when I go to try and find the reference number, it isn’t there. For some reason, when I go to the purchase lookup page and put in my email, it says “We couldn’t find any orders for that email address.” when there is no other email I could have gotten this subscription with. So my predicament is that I need to find my Cleverbridge reference number in my email, but my email was apparently never used to make the purchase for the subscription? Also the subscription that I bought was a two month subscription for free because it does not show up in my bank statement either.
Hi @carson1,
I am not able to find any purchases under the email address used for your forum account.
I have sent you a DM for more details on your licence so I can investigate this further.