Dear Support Team,
I realized I forgot to cancel my automatic subscription and accidentally downloaded Speccy. I’d like to request a cancellation of my current subscription. I’ve already uninstalled the software. I truly appreciate your help and understanding, and I’ll consider subscribing again once my financial situation improves. My reference number is 516485108. Looking forward your kind help!
Best regards,
Victor
This is just a user forum we have no access to any accounts. You will have to contact chat here ( note they take a while to answer)
All customers can now access a ‘Live Chat’ support service.
To start raise a support ticket by using this: https://support.ccleaner.com/s/contact-form?language=en_US&form=general
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
Below that is the button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you. If the AI can’t help then you will be passed to a real person.
Thank you very much! I tried but can’t get any respond all the time. I will try again. Thank you for your suggestion. Good day!