I need to talk to a human,
I bought and paid subscription for a year
and it keeps charging me every month,
I need to fix it, I need their telephone number
if anyone knows what it is
or how to get in touch with CCleaner please tell me.
thank you Gabbt
I don't think they have a phone number just email at support@ccleaner.com
You need to contact support to resolve licencing/payment issues; it's not something that we can do on the open forum.
As well as the email already given by nergal there is a contact form here: https://support.piriform.com/hc/en-us/requests/new
Please don't raise more than one support ticket, they are dealt with in order and raising multiple tickets can actually slow down the response.
16 hours ago, gabby tary said:
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and it keeps charging me every month
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@gabby tary: CCleaner Professional for PCs and/or Macs is an annual subscription, not a monthly subscription. Monthly subscriptions are only available for CCleaner for Android devices and some CCleaner versions for businesses.
If you are being asked to pay again recently after purchasing, then it may be that you have bought but are still using the free version because you have not activated your CCleaner using the licence key that you purchased: https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional
If you think you may have purchased mutiple licences, you can check that quickly here: https://www.ccleaner.com/support/license-lookup. If you have accidentally purchased multiple licences and would like the extraneous one(s) refunded or combined then the support team can take care of that for you, as described above.
Do not try to phone CCleaner for customer support - the chances are you will Google up the phone number of tech support scam instead.