MS stopped cleaner help

CCleaner for Windows CCleaner Windows Bug Reporting
1
Nevermind this post, guys...the problem resolved itself!

When I closed and then reopened CCleaner, it worked just fine as always...

so no idea what caused it in the first place!

Real Newbie. Help please

downloaded CCleaner yesterday

My first attempt and I think the above happened to me, ie error then closed and nothing happened so closed as above says.

But MS closed it the first time and wanted me to send error report. is this the same?

I thought I saved the first analize list but cant find it.

The 2nd log in CCleaner I saved is under CCleaner but in program Files ,how do I put it somewhere else?

Sorry for being a thicko.

How do I do a Screenshot to save and send?

I have MS office 97 which wants the disc to uninstall I have lost the disc;will CCleaner uninstall this program?

I am now nervous about cleaning the registry;

2

Hello unholyflo,

I am a relatively new PC user myself.

First remember this . You dont have to run the cleaner or anything else.Not without first understanding what is being cleaned?

You should always be nervous about Registry cleaning also.

You are batting 100%.

What Operating System,Browser,anti-malware are you using?

Did the Cleaner stop running or did it seem to "hang" like it wasn't working.

Explain what you did and then what happened next.

Apparently you got a message that MS wants to send a report.

Do not worry about sending any reports.this will just fill up space in your computer.

MS office 97 should be listed under your Applications tab in the Cleaner window.

Uncheck the box for that application for now.

Do not uninstall anything.Even if the computer says so.

Now before you do anything else.Read the Beginners Guide.

The following link will take you to the Beginners Guide.

http://www.internetrotsyourbrain.com/ccleanerbeginnersguide/

Do not run the Cleaner for now.Only do this under the direction of a CCleaner Moderator.

This link will help you find a screen capture and more.

http://forum.piriform.com/index.php?showtopic=13668

This is enough to keep you busy for now.

Fill us in with whats happening.Provide answers to the questions as soon as you can.

:) davey You have done everything correctly.You are in control.

3
Hello unholyflo,

I am a relatively new PC user myself.

First remember this . You dont have to run the cleaner or anything else.Not without first understanding what is being cleaned?

You should always be nervous about Registry cleaning also.

You are batting 100%.

What Operating System,Browser,anti-malware are you using?

Did the Cleaner stop running or did it seem to "hang" like it wasn't working.

Explain what you did and then what happened next.

Apparently you got a message that MS wants to send a report.

Do not worry about sending any reports.this will just fill up space in your computer.

MS office 97 should be listed under your Applications tab in the Cleaner window.

Uncheck the box for that application for now.

Do not uninstall anything.Even if the computer says so.

Now before you do anything else.Read the Beginners Guide.

The following link will take you to the Beginners Guide.

http://www.internetrotsyourbrain.com/ccleanerbeginnersguide/

Do not run the Cleaner for now.Only do this under the direction of a CCleaner Moderator.

This link will help you find a screen capture and more.

http://forum.piriform.com/index.php?showtopic=13668

This is enough to keep you busy for now.

Fill us in with whats happening.Provide answers to the questions as soon as you can.

:) davey You have done everything correctly.You are in control.

4

Hello unholyflo,

Looks like you are trying to contact us again.

Since you are the sender of the new Post #3 You can click on EDIT at the bottom of the Post #3 and you can try your reply again.Go ahead!!! We all have made some mistakes when first Posting or Replying.

You can Preview Post your reply.Make as many corrections or additions as you like.

We all know that sometimes the Posting software gets goofed up.So the last thing I do is HIGH light the whole Post and and use CTRL + C to save it before I use POST REVIEW.

Yes ,I hate to do all that typing again also.

:) davey

Forgot to tell you to get out of the Posting cycle click on Piriform Forums at the top of the window or whatever to get out of the loop.

5

Dear Davey,

sorry for delay; thankyou for replying and reminding me to think.

Had a "OH dear I've screwed up moment"

I believe CCworking fine, when I closed and closed PC as well, when I turned on again appeared happy.

Had very little under analazis except temporary files and cookies, and shortcuts to files that gone.

I stupidly got rid of cookies that carrying passwords. [just to forums type cookies]] ;I won't do that again!

I did clean registry and PC seems to load quicker. Was not a lot to clean, I saved that log ,but its not there! tho others are,got em in Docs now.

Read where you Kindly directed me and will follow your progress with interest.

Solved the unloading Office97 by taking 2 days to find disc[ have beautiful clean,tidy cupboards} well HE indoors had to find it as He'd moved it.

System

Windows XP SP2

windows firewall

Avira Antivirus Personal ed. classic

No malware

But never had problem. Broardband turned off when not in use

which Mal ware?? <_<

6

Davey ,had I already posted for you to see me,

Edit .do I have to enable "edit"in post box, to correct in forum.

I'll do it and see.

thanks again

7

Hi,

Glad to hear you have everything worked out.

In Post #3 you apparently clicked on Add Reply by mistake.

As regards using EDIT you can use it to make additions or corrections.

Like with Post #3 you can use Edit then delete everything in the Post and just type in

WHOOPS!!! or whatever . You don't have to but you can.

Then you just click on Submit Modified Post.

You can probably get an updated version of MS Office from Microsoft.

Maybe thats why you Uninstalled Office 97.

Bookmark this link.All of his articles are Expert advice.

You click on any Button on the left for what you want.

http://internetrotsyourbrain.com/rridgely/freesoftware.htm

As a newbie I recommend trying or doing one thing at a time.

New software, new options ,etc.

The forum is a great place to "Search" for advice on any subject.Just click on "Search" at the top on most forum windows.

For complete Registry Backup (better than System Restore In My Humble Opinion (IMHO)) and Registry optimization.

http://www.larshederer.homepage.t-online.de/erunt/index.htm

Best Wishes,

:) davey