I purchased CCleaner for windows and used it for just over 12 months, decided I no longer wanted to pay the subscription yet 12 months later they take out a payment and as yet I have not got a licence key and the last one they sent me was Oct’24. I have put in 2 support tickets, contacted by message on fb page yet no response at all! No way to call, email or contact any other way. I use to like the CCleaner but now I am very angry I can not get any resolution let alone talk to someone.
Where is my new key?
The only way sadly is to cancel your credit card. I was thinking of buying the professional version but not now.
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So you are telling me they have taken my money and I get nothing so I just walk away?
That has to be fraud and something must be able to be done! I am not going to whine about my finances but I can not afford to have $57 taken and not get anything in return!
Is there a phone number or email I can contact them. This company should be fined for this!!
As far as I know, the key does not change when your sub is extended. Open CCleaner, go to your account management and check the remaining days for your sub. That may show +1 year.
That is how it works with my Premium license. Not sure if it is the way for other licenses too?
As said your key will be the same, it’s a renewal not a new purchase.
Your subscription (with the same key) will continue to automatically renew each year unless you cancel it.
To contact support:
You can raise a support ticket by using the form here: CCleaner Support Community
You can also contact CCleaner support by emailing: support@ccleaner.com
Be aware that support is curently very, very, slow and it may be a week or two before anyone gets back to you.