Hello Folks,
I did mistake in my email during the trial subscription now I am not able to manage my subscription, I emailed support@ccleaner.com but I did not get any feedback, please anu assitance on this issue.
Hi @Abderrahmane,
I have found your support request and asked our team to prioritise your case.
If you have not had a follow up within 24 hours, please message me back so I can investigate this further.
1 Like
Thank you very much for your feedback.
Unfortunately still no feedback 
from the support team
Hi @Abderrahmane,
I can see from our records that your support request was responded to by our team on 23 Sept 2025.
If you have not received this reply, please check your spam/junk folders.
@Laurence_CCleaner I checked spam’s and all my emails folders but still I did not get the email please can you send it again to : tekabdou2@gmail.com
Hi @Abderrahmane,
Reviewing this further, I can see you sent in your support request using the incorrect email address and, which was also the email address used to respond to you, which is why you have not received the reply.
Please send in your request via the email address you wish us to respond to and I will ask an agent to resend the reply to your case.
Thank you very much @Laurence_CCleaner for your feedback really appreciate your support and sorry for the inconvenience. Here the new ticket: 23755674
@Abderrahmane, it is in no way an inconvenience 
I have found your request and asked the team to follow up on this.