I keep receiving the following message:
Oops. We’re not able to find your license details right now.
Please contact support for more information (and show them this message so they can help)
When I click on “contact support”, I receive an error: Something went wrong. Form is not available for your language!
There is nothing on the home page directing me how else I am contact them. So how am I supposed to contact them to get this reviewed and fixed?
You can contact their email support@ccleaner.com
The form has a glitch and you cannot change the language.
As you have found it throws up an error if/when you try to change language. (and you then need to close and reopen your browser to see the form in English again).
.
You can type your request into the form in whatever language you want to, but you have to leave the form itself in English.
Hi @skizoid,
I wasn’t able to locate any licenses or support requests linked to the email address associated with your forum account.
To help me investigate further, please send me a direct message by clicking on my name and selecting Message from the popup. In your message, include the email address you used to purchase your license and submit support requests.