The support queue has not been particularly busy over the past couple of days, since the Boxing Day sale ended. The oldest paid customer email that has not yet had a personalised response from a support agent is around 2 hours old.
The only ticket that I could locate from a "Steve", "Steven" or "Stephen" over the past couple of days with a Driver Updater matter was raised at 16:19 GMT on Tuesday from a free user who, despite not having access to paid support, nevertheless received a response from 1st line support by 18:06 GMT the same day indicating that the customer's matter had been escalated to 2nd line support, who in turn emailed the customer at 16:26 Wednesday.
Although that may well be a different Steve.
21 hours ago, nukecad said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> Did you get an automated reply from support when you emailed them? </p> </div>
@Steve N: If you didn't receive an acknowledgement of your support request within a minute or two of sending it then either a) check your spam folder for any replies or b) check your sent items to check that you didn't put too many "c"s in support@ccleaner.com.