I have a CCleaner Professional Plus license that is good until October 11, 2025. Yet today there was an attempt to charge me $68.85, which my card has initially declined for being suspicious. The business attempting to receive that amount is CCleaner.
Why would there be an attempt to charge me a full month early??
Hi @rmac,
Licences on an automatic renewal process are billed 30 days before expiry. This is so that if there are any issues with payment, they can be resolved before the licence expires and there won’t be any loss in service.
I can see from our records that you have emailed our support team about this issue.
I have asked them to prioritise your case. If you have not had a response within 24 hours, please message me back so I can follow up on your case.