I've written the following letter to CCleaner, Cleverbridge, and Piriform on at least 4 occasions and have submitted another inquiry just a few minutes ago about the same issue. NO ONE HAS REACHED OUT TO ME TO RESOLVE THIS ISSUE. I FIND THE CUSTOMER SERVICE RESPONSE INCREDIBLY IRRESPONSIBLE. Short of challenging the charges on my credit card, I would prefer a customer service representative resolve this. Otherwise, if I do not have a response by Wednesday, September 4, 2024, then I plan to challenge those charges on my credit card; thus, my current license would be cancelled.?
I've written your Customer Service about this last week and again yesterday - 8/19/2024, but no one has responded. So, I'm writing again. I had a Professional version of CCleaner already on my computer where my subscription expires May 11, 2025.
Late last week, I received a popup notification that I could obtain for $10 additional subscription benefits for 3 computers for the remainder of my subscription period ending May 11, 2025. Before I could respond, the message went away and I can no longer find it. However, I went online and did indeed purchase another subscription for 3 computers at the discounted price of $34.95 which expires August 18, 2025. As such, this created a new subscription with a new license key.
How can I resolve the "DOUBLE PAYMENT" for subscription services? Can I obtain the promotion that was provided by CCleaner earlier on the "popup" notification?
Only support can deal with licences and billing, but I can give you some advice here.
First of all what you are asking for is nothing unusual.
It's called a 'Licence Merge' - and support do them for customers all the time.</strong>
The 2 licences are joined together into one, and the time remaining on both added together so that you don't lose any of the time that you have paid for.
Please be patient.
From your dates it has been less than a fortnight since you registered/activated the new licence key. so less than that since you first contacted support.
You say that:
6 hours ago, Rlb1973 said:
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I've<strong> written the following letter</strong> to CCleaner, Cleverbridge, and Piriform on at least 4 occasions
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<span style="color:#1d2228;font-size:12pt;">I've<strong> written </strong>your Customer Service about this last week and again yesterday </span>
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Do you really mean letters? (snail mail), or do you mean emails?
Where are you sending them to?
If they are emails - and if you have sent them to the right place - then:
The support it is not an instant service - Your request is in a queue along with all the many other requests that have been made and yours will be dealt with when it gets to the front of that queue.
However you will be making that wait longer for yourself by sending multiple requests.
Every time that you send a new message when you already have a request in the queue the queuing system computer regards it as new information to your existing request, so it joins them together as one request that can be read all as one. <strong><em>and then puts it as a new request at the back of the queue again</em>.</strong>
That's how the automated queueing system works. (There are good reasons why it does it like that).
So you need to be patient, and wait for your request to reach the front of the queue, and please stop bombarding the queuing computer with new messages - that will just delay things for you.
Once your request does reach the front of the queue then the licence merge itself should be no problem.