输入激活码显示无网络，该怎么办，重新连接WIFI和重启电脑都没有用
Hi @changqing,
Please contact our support team via the Contact Us page on our Help Centre using the same email address you used to make your purchase. Once you have clicked Submit, please click the Start Chat button to give details to an agent so we can investigate this further.
使用机器翻译
请通过帮助中心的“联系我们”页面，使用您购买时使用的电子邮件地址联系我们的支持团队。点击“提交”后，请点击“开始聊天”按钮，向客服人员提供详细信息，以便我们进一步调查。
Try turning off your Adblockers, they can sometimes ‘hide’ buttons.
(Also check that that your browser security is not set to strict/enhanced, that can also hide buttons sometimes).
你说的试过了没有用，换浏览器也没用,你们是不是不支持中国地区激活产品，为什么产品激活设计的这么反人类，我买的ccleaner产品就直接激活了。联系你们还要跟我踢皮球，整个表单没法提交，烦得要死。如果你们解决不了我的问题，要么给我退款，要么就别回复了。200块我损失得起，就当买个教训了，以后不会再订阅你们的产品。
That screenshot shows that your CCleaner Professional is already activated as Professional.
It says that in the green box.
Then the next line gives you the licence expiry date in 2026
我想取消订阅并退还我支付的费用。
Cleverbridge 参考号是：518530879
计费日期：2025 年 10 月 18 日
账单号： AKD-736122296815
平台： Windows
产品： Kamo
Google translate:
I would like to cancel my subscription and get a refund.
This is a user forum. We do not have access to accounts/billing here.
You will need to contact support.
All customers MUST now access a ‘Live Chat’ support service.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
Below that is the button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you.
If the AI can’t help then you will be passed to a real person.
Note - We have been told that you MUST engage with the chat or you may not get a reply to your request form.
Note2 - It appears that the system is currently overloaded. Users are reporting very long waits for the Live Chat to respond.