bonjours j’ai un abonnement actif mais la clé de licence est arrivé sur mon ancienne boite mail dont je n’ai plus accés comment faire svp
You will need to contact support and ask them to change the email address registered to the account.
All customers MUST now access a ‘Live Chat’ support service. It is the only way to access support.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
it should also open a ‘Live Chat’ where a virtual assistant will try to help you.
If the AI can’t help then you will be passed to a real person.
Note that you HAVE TO engage with the chat if you just fill in the form and leave then you will not get a reply.