I purchased a license on Aug. 22, 2025. The email, as well as the invoice, states there’s a delay in issuing a key. I have not received any other emails since then. When will this issue be resolved?
Hi @EGarcia,
Please contact our support team via the Contact Us form on our Help Centre so they can assist you with this.
Once you have submitted your request, please message me back so I can request the team prioritize your case.
Thanks @EGarcia,
I have requested our support team to prioritise this case ID.
If you have not had a follow up within 24 hours please message me back so I can investigate this further for you.