Hello,
Last summer, I renewed my CCleaner Pro Licence to cover two (2) computers for a period of two (2) years. Upon reception of the bill, I paid the amount due.
Despite this, I had difficulties shortly after paying. I reached out to Customer Support and I was told to uninstall a free version of CCleaner that was still on my computer, which I did. I was told to then reinstall CCleaner Pro which I did. Despite this, the program still works as if I had a free version.
Today, I asked for and received my key. I uninstalled what was on my computer and downloaded the program. But it’s still A FREE version that appears to be installed.
This is getting a bit frustrating. I have been using CCleaner for several years now, first the free version and eventually the Pro version. I have not had these problems in the past.
I need help. I have paid for a service that I do not have.
I await your comments.
Cordially.
