I’ve purchased ccleaner pro license and have realized that I probably made a typo when I entered my email address. I did get the free trial license installed on my CC client but never received the registration email or reference number from cleverbridge. When I try to retrieve my license information via email, I get this"
Sorry, we can’t find a license associated with that email address. Please make sure this is the email address you used when you made your purchase, and that you entered it correctly.
But I do have a valid license in the CC Client, which I put in a support email. Im not sure if there is another way for me to address this. Thanks!
We are not sure just how things are being processed with the trials at the moment, and it seems that different methods are being used for different trials at different times?
However if your CCleaner is working as Pro then it would appear that your trial is active.
What does it say in the Top Right of your CCleaner on the heading bar, does it say it’s a trial?
This is a fully licenced one:
When you think about it not storing email addresses, or other personal details, for trials can make good sense.
If the trialist is not going to purchase after the trial then neither Piriform or Cleverbridge needs to have that personal data on their registration systems.
It’s just personal data that then needs to be protected under various legislations in different parts of the world.
Many/most people would be happy to hear that their personal data is not being stored unecessarily.
Thank you for your reply. The professional trial is working just fine. My issue is that I cannot manage my license / account (like to cancel) because I accidentally created the account with a typo in my registration email. I did not and cannot receive the reference number via email to manage my account.
I see your problem there.
This is a user forum, we have no access to accounts or billing information here.
If you haven’t already then you will need to raise a ticket with support.
Support is an email service, it is not ‘live chat’ so don’t expect instant replies.
If you use the form at this link: CCleaner Support Community you will be given a ticket number - make a note of it.
You will then get an automated email reply with some general information (which will probably not interest you).
Your support ticket is now in the queue to get to a person.
You should be aware that other than that automated email support will take a very long time to reply to you.
In a case like this where there has been a typo in the email address (your aren’t the first and won’t be the last) then your actual email that you use for the request form can’t possibly be showing as registered.
So it’s not showing that you have actually paid for support (or signed up for a trial) - and as a ‘non-paying’ customer you will be a low priority for support.
Support is one of the things that you pay your licence subscription for, they will reply to non-paying customers but they are obviously at the very back of the queue.
It could take a long time (even a month? two?) for your request to get read by a person.
All you can do is have patience and wait.
PS. It’s tempting but don’t send a follow up, if you do that before you have got to a person then the auomatic queueing system sees it as ‘additional information’, adds it to your original request, and put it all at the back of the queue again as one new request.
PPS. There can sometimes be a possible way around this mistyped email problem, provided that the typo was before the @.
If it’s free email something like an @gmail.com then you might be able to create the mistyped one too as another gmail account.
If it’s your own domain like @mydomain.com then you can usually switch on ‘Catch All’ which will accept any/all emails sent to @mydomain.com
In either of those cases you could them use the mistyped email on the support form (and to send the support form).
Of course if you have typed something like @gamil.com by mistake then you’re out of luck.