Email sent to F-secure:
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Problem description:
Its the second time today that my F-secure goes through the roof.
First it were som patches for a game......
Now its a program called CCleaner.
http://www.ccleaner.com/download/
I were already using version 1.33 and tried to upgrade to 1.34.
Its the same virus/spyware/maleware as earlier
"Win32.Trojandownloader.zlob" Its not detected when its downloaded but when you tries to install it!
I even tried the old version 1.33 which I allready am using and the same virus warning as with 1.34 popped up.
This must be a false warning.
The F-secure answer a few hours later:
Hello,
This isn?t a virus so therefore F-Secure can?t remove it. Probably it?s a program who wants you to buy their product instead of ours and than they tell you that you have virus though you haven?t.
I send you 2 tools you can try that hopefully can remove theese kind of programs.
Try to follow this guide.
Enter this page and download the "f-spyaxe.zip", save it on your desktop
http://www.f-secure.com/sw-desc/spyaxe.shtml
Then enter this page and download the smitrem.exe file and save it on your desktop.
http://forums.majorgeeks.com/showthread.php?t=78572
Then reboot your system into safe mode. You do that by pushing the F8 button during boot.
Then you get a menu where you can choose safemode.
When the computer has finnished starting your desktop will appear in a smaller version.
When your desktop appears open the f-spyaxe.zip and doubleclick the f-spyaxe.reg.
Answer yes on the question if you want to import the information into the registry.
Then doubleclick on the smitrem.exe and push start. Then the files will be unpacked to a folder on your desktop
called "smitrem". Enter the folder and doubleclick the "StartThis.bat"-file.
Then a windows will appear were you need to push a key to continue. Follow this guide.
When this is done, restart your system and the system should be cleaned.
Best regards,
Customer Support Engineer
F-Secure Corporation http://support.f-Secure.com
BE SURE.
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My comment:
So what should I now belive????.........
I?ve tried these tools and looking at the logfile thats created they found zero!
I belive F-secure must be wrong on this point.......or?
I have tried older versions and :
v1.28 = OK no virus
v1.29 = OK no virus
v1.30 = OK no virus
v1.31 = OK no virus
v1.32 = OK no virus
v1.33 = VIRUS WARNING
v1.34 = VIRUS WARNING
hmmm I really liked this program...until now. I DO NOT NOW WHAT TO BELIVE ANYMORE.
Plz comment