I haven't knowingly made any changes to my computer, but I've suddenly found that a) the Search Companion window is blank when I open it; and a number of websites - including Hotmail and Talk21, both of which I use regularly - come up blank (although most other web pages seem to work fine.
Does anyone have any ideas what I can do about this?
Can I just clear things up? Are you saying you have 2 problems, one is that in start, search on your computer, the search companion is missing. Then two some of your internet pages come up blank?
Can I just clear things up? Are you saying you have 2 problems, one is that in start, search on your computer, the search companion is missing. Then two some of your internet pages come up blank?
Yes, they are two problems, but both have started at the same time. That could be a coincidence, I guess.(And yes, I'm on XP.)
Thanks for the Ask Leo link. I'd already been there and followed the link through to this page (http://support.microsoft.com/?kbid=831430), but that's where I got lost. Under "Resolution", I followed Method 1, but got lost with stages 4,5 and 6.
Yes, they are two problems, but both have started at the same time. That could be a coincidence, I guess.(And yes, I'm on XP.)
Thanks for the Ask Leo link. I'd already been there and followed the link through to this page (http://support.microsoft.com/?kbid=831430), but that's where I got lost. Under "Resolution", I followed Method 1, but got lost with stages 4,5 and 6.
And I've just found that "Help and Support" on the Start menu doesn't work, either - and nor does "System Restore".
Thanks for the Ask Leo link. I'd already been there and followed the link through to this page (http://support.microsoft.com/?kbid=831430), but that's where I got lost. Under "Resolution", I followed Method 1, but got lost with stages 4,5 and 6.
You got lost... what exactly are you not following?
You got lost... what exactly are you not following?
Note: You require the Windows XP CD.
I don't know what to put into these three boxes:
4. In the File to restore box, type the name of the file that you want to restore.
5. In the Restore from box, type the path of the Windows XP .cab file where you want to restore the file, or click Browse From to locate the Windows XP .cab file.
6. In the Save file in box, type the path where you want to extract the new file, or click Browse To to locate the folder that you want.
Once downloaded, extract the files from the Zip file. Right click and select "Extract All", and just click through the dialogue, and it will place the files inside into a folder in the same location you downloaded the Zip file to.
Double click the "Dial-A-Fix.exe" file. The .exe file extension part may not be visible, but no worries, that's the way your PC is set up (hides well know file extensions). It's also a simple standalone program. It doesn't install anything.
You should now see the Dial-A-Fix window. Check the boxes as I have them checked here ...
Just the one box, as that one includes checking for the availability of the jscript.dll and re-registers it.
This is a well known and respected utility for machines running XP or earlier, and won't do any harm to your PC.
Let us know if that makes any difference to your problem, and if you have questions about downloading and extracting, just post back. No worries.
If the dll is missing, I'll guide you through replacing it from another location on your computer.
Once downloaded, extract the files from the Zip file. Right click and select "Extract All", and just click through the dialogue, and it will place the files inside into a folder in the same location you downloaded the Zip file to.
Double click the "Dial-A-Fix.exe" file. The .exe file extension part may not be visible, but no worries, that's the way your PC is set up (hides well know file extensions). It's also a simple standalone program. It doesn't install anything.
You should now see the Dial-A-Fix window. Check the boxes as I have them checked here ...
Just the one box, as that one includes checking for the availability of the jscript.dll and re-registers it.
This is a well known and respected utility for machines running XP or earlier, and won't do any harm to your PC.
Let us know if that makes any difference to your problem, and if you have questions about downloading and extracting, just post back. No worries.
If the dll is missing, I'll guide you through replacing it from another location on your computer.
Hi - it says there's a problem - it's either missing or corrupt.
In there, you'll find a copy of the "jscript.dll" file. They're all in alphabetical order.
Right click it, and select "copy".
Then navigate back one level to "C:\WINDOWS\system32", and in any empty space, right click and select "paste". It should ask if you want to overwrite (unless it's missing). Click to overwrite.
That should work without any problem, and then you could run Dial-A-Fix again to make sure it's registered.
If it refuses to copy over, we may have to remove the corrupt file first. But again, no worries.
In there, you'll find a copy of the "jscript.dll" file. They're all in alphabetical order.
Right click it, and select "copy".
Then navigate back one level to "C:\WINDOWS\system32", and in any empty space, right click and select "paste". It should ask if you want to overwrite (unless it's missing). Click to overwrite.
That should work without any problem, and then you could run Dial-A-Fix again to make sure it's registered.
If it refuses to copy over, we may have to remove the corrupt file first. But again, no worries.
I've found the System32 folder, but there's no dllcache in there.
There's a dllhost file in there, but no folder called dllcache.
Ah well, have a look in System32, and see if the jscript.dll file is there or missing. There are a few jscript.dll files scattered around Windows in various locations but the version numbers are different, and as of yet I don't know if that's significant.
If it's there, mouse over it, and see if it gives you a version number.
Ah well, have a look in System32, and see if the jscript.dll file is there or missing. There are a few jscript.dll files scattered around Windows in various locations but the version numbers are different, and as of yet I don't know if that's significant.
If it's there, mouse over it, and see if it gives you a version number.
Open any explorer window, go to "Tools\Folder Options", and click the view tab.
Then scroll down to find and check the "Show Hidden Files and Folders" box. Also just beneath that, uncheck the "Hide Protected Operating System Files" box. Accept the warning popup.
Now look for the dllcache folder.
EDIT: You could also go to Start\Run\enter "%systemroot%\system32\dllcache" (no quotes) and press OK.