I did try the support email but its not monitored imagine that a support email not monitored although that does not surprise me to be fair - so i will post it here - I have ccleaner 7 on my laptop i have used it twice, twice it has wiped the network log in details despite me unticking it - now i cant even find it to check - i have had to repair it because the options to do a scan didnt exist - what the hell has happened to ccleaner ? it used to be a great programme now it isnt - layout is crap - why change what worked did you let a bunch interns at it ? my subscription runs out next year - i just wiish it was now i will not be renewing - my pc keep on about it being updated from V6 to V7 i laugh the printer laughs i wouldnt inflict it on my PC - i am actively looking for a replacement (any suggestions appreciated) I would like to speak with a humanoid employee about this not a robot - not a computer programme - an actual living breathing human - with a brain hopefully - Hope to hear from you soon -One very annoyed soon to be ex user
Hi @I-hat3-ccleaner7,
I have sent you a DM for more details regarding your support request.
please try this: Please note i had to use the words dot and colon for any . or : that would be in a link as i am unable to send this as a link
Submit a CCleaner support ticket by using the official **CCleaner Support Contact form (**https colon //support dot ccleaner dot com/s/contact-form?form=general). You will receive a ticket number upon submission. For technical issues, you can run the **CCleaner Support tool (**https colon//support dot ccleaner dot com/s/article/collecting-information-via-ccleaner-support-tool?language=de) to generate a log file, which can be attached to your support request.
CCleaner +4
Key Steps for Submitting a Ticket:Use the Form: Fill out the Contact Form to initiate a support request.
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Receive Ticket ID: Upon submission, you will receive a ticket/ID number on screen.
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Live Chat: After submitting the form, a button for “Live Chat” is available.
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Support Tool: If requested by support, run the CCleaner Support Tool to generate a diagnostic log for troubleshooting.
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Email Support: You can also contact support by emailing support@ccleanerdotcom (its .com but i cant send links)
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Avoid Duplicates: Do not send multiple, subsequent requests, as this can delay responses.
CCleaner +5
Hi @E_Squared84,
We are no longer supporting users via email, all support is handled via live chat. The email address you have provided is not monitored, so any emails to that address will result in an automated message.
this chat says differently: CCleaner Live Chat Transcript – Feb 23, 2026
Chat Transcript
Chat about CCleaner Live Chat Support on 23 Feb 2026
Served by: CCleaner Support, Kshitiz
Chat ID: 1356034
CCleaner Support: Hello! My name is Kate and I am a virtual assistant for CCleaner.
CCleaner Support: It sounds like you accidentally purchased multiple subscriptions and need help fixing the situation. Is that right?
Consumer: yes
CCleaner Support: Could you please tell more about the reason of your refund request?
Consumer: Duplicate purchase
(Agent joined)
Kshitiz: Thank you for contacting CCleaner Service and Support. My name is Kshitiz.
Case number: 24490453
Kshitiz: Hello Erica. How are you?
Consumer: im okay just a bit confused as i purchased a subscription for my computer and phone/tablet but i have all these different charges instead of being under one subscription
Kshitiz: You have CCleaner Professional subscription active into your account valid for 1 Windows device till February 22, 2027.
Consumer: the phone sub was 29.39 and the comp sub was 44.95
Kshitiz: The subscription you have is only valid for 1 Windows device.
Kshitiz: As a goodwill gesture I can upgrade your CCleaner Professional to CCleaner Professional Plus for 3 devices.
Consumer: i have that already as i was charged 29.39
Kshitiz: Please share proof of purchase.
Consumer: googleplay-noreply@google.com
Kshitiz: That subscription was purchased through Google Play Store.
Kshitiz: If the license key is not in the email, I will escalate to our Level‑2 team.
Consumer: its not.
Kshitiz: Our team will contact you within 48–72 hours via email with the license key.
Consumer: i also do not have a cleverbridge reference number for this subscription
Kshitiz: I will mention this to our team and they will assist with the invoice.
End of chat.
@E_Squared84
Let’s see if I can clarify your current situation.
From what you have said it appears to me that:
As things stand currently you have bought two different licences - for two different things, - from two different companies.
Once you understand that then what has already been said up to now should make more sense.
The licence for CCleaner for.use on 1-PC you have purchased from CCleaner themselves.
It has a licence key. That key should have been in your purchase confirmation email.
The licence for CCleaner for use on Android you have bought from Google.
It does not have a licence key, it is active when you are logged into your Google account on any Android device.
CCleaner themselves have no record and no details of the purchase that you have made from Google.
CCleaner cannot “refund” what you paid to Google, only Google can refund that. (And vice-versa)
CCleaner have offered to change/upgrade your PC licence (the one with a key) to CCleaner Professional Plus which would then cover up.to 3- devices, any mix of PC. Android, or Mac.
If you take that offer you could then contact Google to cancel the one that you purchased from Google, and ask for a refund from Google.
I gave proof of the CCleaner and the cleverbridge purchases but okay ill put them here as well. Also i was informed that this issue would be escalated and i would be contacted. Should i still take a deal if this is being escalated. I sent pictures in the chat, do you guys not have a history of it?
Those two screenshots are the same purchase order - and say quite clearly that the purchase was made from Google Play (Not from CCleaner).
I am not an employee of CCleaner. I’m an experienced user who helps other users on this forum.
See what @Laurence_CCleaner says once he has seen those invoices.
im not sure why this other screenshot is showing but ill try again
This was purchased from CCleaner directy. Im uncler so am i to wait for this to be escalated like the rep stated? Because it doesnt make sense to have google refund me before the “offered upgrade” could happen as it will be deleted and cant be retrieved if i did so. Or am i mistaken?
Thankyou for your message - i have done what you suggested - i have removed ccleaner 7 i will reinstall ccleaner 6 later - i will never put ccleaner back on in its currant state - i hope they learn from this disaster before my subscription ends - as i still dont plan on renewing
nie mogę anulować subskrycji
Hi @szyszkadm,
I have sent a DM for more details on your purchase so I can assist you further with your subscription.
Przetłumaczono za pomocą tłumaczenia maszynowego
Wysłałem Ci wiadomość prywatną z dodatkowymi informacjami na temat Twojego zakupu, dzięki czemu będę mógł Ci pomóc z subskrypcją.