Hello everyone. I used the CCleaner registry fixer to clean the registry of an older laptop. It is not my laptop, but I have a question. Can a folder/s be "innacessible at the moment" because of the registry cleaning? I haven't touched those folders before, so I'm not aware if that's how they always behaved, but they contained important things for the other person. So I wanted to know if it could've been caused by the registry cleaner and if so, is there a fix? Thank you to whoever responds.
What operating system is on the machine?
What build of CCleaner did you use.... 5.38?
9 minutes ago, hazelnut said:<div class="ipsQuote_contents"> <p> What operating system is on the machine? </p> <p> What build of CCleaner did you use.... 5.38? </p> </div>
Win 10. Newest CCleaner, don't know the version number
Open CCleaner and look at top left to see build number.
Are you able to restore the saved registry entries?
It was 5.38, I did not backup the registry since I didn't encounter any issues with it myself. I don't think it could have influenced the accessibility of two or three specific folders.
Are they system folders eg. Documents ..Downloads etc?
sadly @Obi you have blindly deleted registry entries without concern for any consequence.
hard lesson to learn, been there - done that. <img alt=";)" data-emoticon="" height="20" src="<fileStore.core_Emoticons>/emoticons/default_wink.png" srcset="<fileStore.core_Emoticons>/emoticons/wink@2x.png 2x" title=";)" width="20"></p>
you can read the official word by Microsoft why they no longer recommend running such a process here; https://support.microsoft.com/en-us/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities
since you have no reg backup, your next throw of the dice is to go back in time using a system Restore Point.
in Win10, click the Start button and just start typing Restore Point, click the top result, Create a Restore Point, then click System Restore.
They were word documents and pdf/ppt. I'll restore the laptop, yes
in case you are new to Restore Points, don't expect their usage to restore any Word or PDF files.
the hope is that when you go back to a previous Restore Point, access to those specific folders you mentioned will be returned.
The files weren't damaged. Also, I have been notified everything is working fine without a restoration, so I assume it was just that this account on the laptop didn't have access to those folders. Thank you for the help.
phew, all a storm in a tea-cup.