I have paid for 2 ccleaner licences on 2 email addresses

CCleaner for Windows
1

I had notification the my licence need renewing on one email and didn’t realise that the other email I use had the subscription renewal on. I paid for the renewal 25 th March on that email and set up my licence for my devices . Today I received an subscription renewal payment taken from other email which I didn’t realise had the subscription on. I now have paid for the same product on 2 separate emails. I don’t know why I had the notification on the first email that I needed to renew though.

Is there any way I can get a refund for one of the licences? preferably the one that is just going to be taken on the same card at my bank.

2

We do not have access to accounts/billing/licencing here, this is a user forum.

You will need to contact support for licencing and account issues.

You can raise a support ticket by using the form here: CCleaner Support Community

WARNING- Don’t try to change the language, use the form just as it is.

However you should note that support are slow to answer these days and it can take a week or more for a registered customer to get a reply