I am very angry now about payment without my consent, delete my acount

CCleaner for Windows
1

I have contacted your company twice to request a refund. But still your company has not taken any action in this regard. After I sent a message to your company’s customer support, your company said they would respond to me within 48 hours, but 48 hours have passed and I still have not received a response from you. I am quite upset with your company’s response to customer service. I’m angry at your company’s rudeness in approving twice for one item. I’m even starting to hate Germany. Solve it quickly.

The content below is what I sent to your company.

reference number : 483392154

type-1
I am very angry now.
Your company approved the program twice payment without my consent. In the evening, I received a message from the credit card company saying that foreign payments had been made twice, and when I checked, it was your company.

Normally, everyone asks and approves before renewing, but your company proceeded with approval not once, but twice, without such procedures. I am very angry now. Then they sent me a receipt. Also, I think I used your program about 2 years ago, but it’s not easy to find my payment information with your company.

I feel angry. And the message you sent is that payment has been made after registering as a member. It’s absurd. Please issue a refund immediately for the two payments. If you don’t, I will publicize my injustice on the Internet. And please delete all my information, i.e. cancel my membership.

About 3 days ago, your program told me to update and Windows was updated, but then the computer crashed and I couldn’t do anything for 2 days. So, I am also disappointed with your company’s program. Refund my payment as soon as possible

type 2
Please refund the two payments automatically made by your company in the same way as card payments. I think processing the work will be too late if I pay twice.

When you paid, you paid twice without my consent, and you still haven’t responded to the refund process. Customer response is too complacent. Please refund me right away and cancel my membership.

Since I couldn’t attach data about my situation, I sent it to your technical support team’s email(support@ccleaner.com). I sent a receipt showing that I paid for one item twice. Your company made me uncomfortable by not allowing me to even submit attached documents to customer support. I wonder if that is the customer service your company are after.

Cleverbridge reference number : 483392154

2

Bumped for staff attention.

3

When will you process my complaint?

Your company’s policy is truly surprising, as you can pay the program fee as you wish and have not yet issued a refund.

The day you paid was November 27, 2024, and today is December 3, 2024. Compared to companies that respond to customers in our country, your company is very rude and slow.

When are you going to give me a refund?

4

This is a user forum, we cannot do nore than point staff to you, which the previous poster, nukecad has done. Sadly staff is slow to respond.

5

Similar issue for me. Was sent a heads-up as price is going to increase. Wanted to unsubscribe anyway. Used sub-cancellation link. Link is not working. Trying to get in touch with support now.

6

I have followed the steps with the service support team three times and emailed the technical support team twice, but they still have not responded. I think you should consider that.

7

I am also having problems getting any to respond to me. I want to unsubscribe and have no way to cancel my subscription. Ive emailed support multiple times and got no response. I feel like its time to take this to the BBB. This is absurd that they just automatically charge you but give you no way to cancel.

8

It took a long time, but it was resolved. I think it will be resolved if you wait a bit. I was also disappointed with this company because they did not provide customized methods for canceling subscriptions or payments.

9

When is anyone thing to understand you aren’t ever going to get a refund because they are doing this on purpose. I am doing a class action lawsuit against this company. They are pieces of :poop:. If you have been scammed emsil me at ciitlip scrip at gmail