I want to make a change to the credit card billing information. I don’t know the number. When I request the web site, it says it will email it to me. It’s been over 2 hours!! I’ve requested this information 4 times now. I’m beyond frustrated!! I have a life and they’re not making it easier. I don’t have time to sit in front of my computer for hours waiting. Is there a phone number?
HELP!!
I have a solution. I’m going to call the bank and have them block the CCleaner payment, then uninstall the program. I’ve been using CCleaner for over 20 years. I’ve paid for it since I began using it. Their product and their support has just gone too far downhill. It’s a shame they have such crappy customer service and have no way to actually contact them. For what they now charge, they should do better. There’s no good excuse for this.
You gave anyone an hour, between your question and blowing up.
What number don’t you know (I assume the cleverbridge and not the old/new credit cards.
Have you already tried Support at CCleaner Support Community
Fill out the form and press submit. This should open a second page with the option for an AI chat, yell at the bot if it doesn’t help and it should get you a human
If so and not satisfactory I can try to get the admin to help but likely gone home if his job is 9-5 so I’d think he may not get to it til tomorrow.
This is a user forum and so we do not have access to accounts/billing here.
If you want to manage and/or cancel your subscription then there is a webpage to use: Subscription Management
If you need to look up your Cleverbridge reference then see: Cleverbridge Lookup.
If you need to look up your CCleaner licence key then use this tool: CCleaner.com - License Lookup
However I’m not sure that the 'Manage Subscription allows you to change the card number?
You may need to contact Support for that.
If you can’t use those, (eg can no longer access your registered email), or for anything else account/billing related, including refunds, then you will need to contact support.
To start the support process fill in this form: Support Contact Form.
Once you click ‘Next’ to submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
(If you don’t see the ‘Next’ button at the bottom left of the form then refresh the page before typing anything in).
The 'Live Chart dialogue should open automatically with a message from the AI Chatbot - if it doesn’t open itself then there is a ‘Start Chat’ button.
If the Chatbot can’t help then you will be passed to a real person.
IMPORTANT- Don’t just fill in the form and leave - If you do not engage with the chat then you will not get any reply.
I’ve given them more than an hour (24 hours actually) and no response. Yes, I checked my SPAM folder. Perhaps their email server is running really, really slow, but I doubt it. They used to put the numbers in the program in the HELP section. No more.
I’ve just had it with CCleaner. As I said previously, I’ve been a paid subscriber since shortly after they came out over 20 years ago. Thanks for your suggestions, I’ve already tried them.
PS I did give it another shot today. 1 1/2 hours later - no response.
If you are just emailing support then you will not get any reply.
Did you read what I posted above about support now being by live chat only?
Particularly the line:
IMPORTANT- Don’t just fill in the form and leave - If you do not engage with the chat then you will not get any reply.
Hi @BobT,
Apologies, you are having issues updating your payment details.
Did you try to contact the support team via the link posted by nukecad?