How do you get a reply from ccleaner tech support?

CCleaner for Windows
1

How do you get a reply from ccleaner tech support? I’ve sent in 2 support tickets over 5 days ago and still no reply

Thanks

2

Support are slow to reply theses days, it can take a week or more to get a reply from an actual support person.

However you should note that sending multiple requests will not help - in fact it will slow a response down.
Each time you send another they all get automatically collected together as ‘further information’ and sent to the back of the queue again.

So reckon on at least a week from the last one that you sent.

That’s just the way that the automated queuing system works.

I’m afraid that it’s a case of being paitient and waiting for them to get to you.

3

Hi @Chris_Beesley,
Apologies for the delay in responding to your support request.
From our records, I can see that your support request was responded to on 14 Aug 2025 and is currently being investigated by the team. I have escalated your case to our L3 team, who should contact you soon.
If you need any more assistance, please message me back.