I tried out the pro version of CCleaner and after the trial they tried to charge me two times and the last time they succed, I don’t want to use the software and want to get my money back.
Inicialy the bank rejected the payment but they inssisted till succeding and charged me almost 40€ from my accound, please I don’t want to use the software and I want to cancel my subscription and get my money back.
Please help me.
Please answer my question, how can I get my money back, my lawyer told me to make print screens of this forum and save the emails I recive from Avast, please I didn’t autorize Avast to charge me 40€ I just wanted a free trial of their software that is all, not to pay in advance for something I don’t want.
the forum is just users like you. we cannot fix account issues
It’s not so slow when they make an offert to not get a refound, please aswer my question because you don’t want people to know that Avast is a scam and offers a free trial for 40€, please I want my money back, I already talked with my bank and costumere care here in Romania, and if in 15 days I don’t get my momey back I will take legal masures against this company and it’s fraudulet practice of charging poeples bank accounts. Thax.
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You seem to be mistaking us as who work from the company,
This is a USER forum. We do not have access to accounts/billing/licencing here.
You will need to contact support for licencing and account issues.
You can raise a support ticket by using the form here: CCleaner Support Community
You should get a ticket number on screen when you submit the form - make a note of it.
You should also get an automatic reply by email if you use that form.