Hidden caches not being removed

I have been using ccleaner for years and have never had this problem . I also have never had to contact support. This has been very frustrating. I have been attempting to get help for over a week now . I can see others are reporting the same problem. Can someone please let me know how I can fix this? Thank you.

Samsung?

Go here to centralize the bug

Yes. A Samsung galaxy 25. I wonder is Samsung going to fix this?