I received an offer email from you “Your CCleaner license expires soon. Renew now and save up to 30%” but then you invoiced the FULL amount. How do I get the invoice and charge corrected? Your chat function has not worked for 2 days so I am reaching out via this forum.
Hi @hoo2ask4,
Sorry, you are having an issue with our live chat feature. I have just tested this and it appears to be working correctly.
I have sent you a DM for more details on this.
I responded to your DM. The error is “Failed to initialize chat: URI malformed”
I am afraid I didn’t get a follow up to my previous DM please could you resend it?
This is what I see. I cannot initialize the chat.
Thank you for this screenshot, I have removed it as your email address was visible and you may not want it to be visible in a public forum.
May I ask what bowser you are using?
Edge, but I also tried on Chrome with the same result.
I have followed up on our DM
I reached out as you suggested, and my issue was resolved. Thank you!
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