Hanging at 97%

CCleaner for Windows
1

My cleaner always hangs at 97% and takes almost 15 minutes to get to the next stage. My previous version never had this issue.

2

Hi @paintmyhomepro,
Please follow these steps to help us investigate the issue:

  1. Replicate the issue on your end.
  2. In CCleaner, scroll to the bottom of the left-hand menu and click Help.
  3. Select CCleaner Support Tool from the options.
  4. Download and install the CCleaner Support Tool.
  5. Once installed, run the tool to generate the logs.
  6. At the end of the process, you’ll receive a 5-digit File ID.
  7. Please share that File ID with me so I can review the logs and investigate further.

If you have any issues please let me know.

3

Fle ID: WMRPX

4

Thank you for these log files. Could you please send me a screenshot of where CCleaner is getting stuck at 97% as this will help with our investigation?

5

ccclean
ccclean1108×760 82 KB

6

Thanks for this screenshot @paintmyhomepro, I have passed all these details to the team investigating this issue and I will message you back when I have an update.

7

Hi @paintmyhomepro,
Please could you perform a Custom Clean and disable cleaning for Firefox and let me know if you still experience this issue?