goofy program shuts down on start!

CCleaner for Windows CCleaner Windows Bug Reporting
1

Description 

Faulting application name: CCleaner64.exe, version: 6.1.0.9825, time stamp: 0x62a87b55


Faulting module name: ntdll.dll, version: 10.0.19041.1741, time stamp: 0x77755782


Exception code: 0xc0000374


Fault offset: 0x00000000000ff249


Faulting process id: 0x2480


Faulting application start time: 0x01d887b7ef991a42


Faulting application path: C:\Program Files\CCleaner\CCleaner64.exe


Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll


Report Id: 6415d673-d944-45c9-8fa1-444b7a9a152a


Faulting package full name:


Faulting package-relative application ID:

2

Hi @johnp57 First of all, I am sorry to hear of how CCleaner immediately crashes upon being opened.

Our support team would like to investigate further.

Do they have permission to contact you via email, using the same address registered to your forums account?

3

I'm getting the same thing.

Faulting application name: CCleaner64.exe, version: 6.1.0.9825, time stamp: 0x62a87b55 

Faulting module name: CCleaner64.exe, version: 6.1.0.9825, time stamp: 0x62a87b55


Exception code: 0xc0000409


Fault offset: 0x0000000000d7c5e5


Faulting process id: 0x41fc


Faulting application start time: 0x01d88b64b5ea6df1


Faulting application path: C:\Program Files\CCleaner\CCleaner64.exe


Faulting module path: C:\Program Files\CCleaner\CCleaner64.exe


Report Id: 2f91850c-4b6d-41c0-81d5-adefa1902e01


Faulting package full name:


Faulting package-relative application ID:

4

Hi @sealouse Thanks for letting us know of how you are encountering the same problem.

We are eager to investigate this further; do we have permission to contact you via email?

5

Sure

6

@sealouseThanks for letting me know. We will contact you now and our email will be sent from support@ccleaner.com.