CCleaner renewed my subscription a month early at a very inflated price. I keep asking them for a refund and nothing happens. Any ideas? I can’t find how to contact them directly: the online chat says it can’t connect because my computer is blocking cookies - which is not true.
Try turning your ablockers off, and if your browser isvset to Strict/Enhanced turn it to Stsndard, before accessing the support form and chat.
You can ser them back again afterwards.
You are using the support form aren’t you?
No means of contacting the so-called support works. This company has gone down the toilet.
Hi @gailwiesner,
Have you tried an alternative browser when tying to connect with the support team using the link nukecad provided above?
I am using Chrome, like most of your customers. I have tried both CCleaner7 and Professional. Neither open. If I delete one or the other of the program, it does not help.After trying to use them, my entire services stop/slow down to a crawl and I have to go through all kinds of seps to straighten it out Do you have anyone who atually knows about the glitches in the programs and doesn’t just suggest random actions?
@gailwiesner, if CCleaner is not opening, then the development team will need to review this.
Please use the Contact Us form to contact the support team and they can assist you.
If you are having issues with filling out the form linked above, then please try an alternative browser, as there may be some issue with your installation of Chrome that is causing issues, and trying another browser will help confirm if this is correct.
If you continue to have issues please message me back.
Yes and yes, but it still won’t give me access to an online chat, and meanwhile they are holding on to my money. It is impossible to contact them. I have tried every possible permutation but it just goes round in circles. They send emails confirming cancellation but no mention of a refund. I am not best pleased.
Hi @RoseLondon,
Have you tried an alternative browser to access the live chat?
They have sent me a message (no reply of course) asking me to contact support. I have used Firefox and Edge to try to start an online chat: On both I get a message that says Failed to load UJET SDK: Failed to load UJET SDK