Does anybody know what to do when ccleaner took money off my bank account for a free trial. haven`t received any notifications. and cannot communicate with them. how to get a refund.
This is a user forum. We do not have access to accounts/billing here.
If you want to manage and/or cancel your subscription then there is a webpage for that here: Subscription Management
If you need to look up your Cleverbridge reference then: Customer Support Contact Page
If you need to look up your CCleaner licence key then use this tool: CCleaner.com - License Lookup
If you can’t use those, (eg can no longer access your registered email), or for anything else account/billing related, such as a refund, then you will need to contact support.
All customers MUST now use the ‘Live Chat’ support service.
To start raise fill in this form: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
Below that is the button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you initially based on what you have put in the form.
If the AI can’t help then you will be passed to a real person.
Note - We have been told that you MUST engage with the chat or you may not get a reply to your request form.