Failed to initialize chat: UJET SDK not loaded

CCleaner for Windows
1

I cannot use the feature Cloud Drive Cleaner, so I have reached out to support.

Then a window popped up this this message.

Failed to initialize chat: UJET SDK not loaded.

I have NO idea what to do with this or how to reach support.

2

For which drive service, i haven’t tried this part of ccleaner i have most/all services compaible with the feature so maybe i could try the one and see if i also get the error, as for support

https://support.ccleaner.com/s/contact-form?language=en_US&form=general

Fill out the form and press submit. This should open a second page with the option for an AI chat, yell at the bot if it doesn’t help and it should get you a human.

I reread your post, make sure you aren’t using any browser addons that might be it (such as scriptblockers or extra safe content blockers like ublock pumped to super strict)

3

The drive I was going to clean up is microsoft one drive.

i will follow you link tomorrow thank-you.

4

I clicked you link, I have completed this contact form 3 times. I cannot connect to the chat window. I get the following message. Failed to initialize chat: UJET SDK not loaded

I have no idea what that means or what I can do. I am running Windows 11

5

@Laurence_CCleaner

6

Hi @Bronwyn,
Have you tried an alternative browser or rebooting your PC and retrying to access the live chat?