externals

I installed your free trial to give it a try before purchasing and after scanning my pc does not recognize any of my externals, when i click on my computer they do not appear there yet they are still installed. So trying to fix them I uninstalled them, rebooted, pc found the new hardware reinstalled them but yet they still do not show up there.. What should I do? Uninstall CCleaner?

Ccleaner performs no actions on scanning (analyze) do you mean you pressed clean? Are you talking about the registry section or just normal cleaning.

There isn't really a"free trial" to my knowledge, do you mean the free version (the cleaning capabilities are the same except that the pro can clean all a computer's users from one Administrator session).

Sorry yes it was the trial version of the cc professional and i ran the registry cleaner as well as the main cleaner.. What do you suggest I do?

Thank you for your time.

Deanna

As far as future usage of ccleaner or any registry cleaner, you need to act with extreme caution; read my signature for more information on this.

When ccleaner offered to make a backup of the removed entries did you tell it that it should.