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My new laptop reads my external hard drive no issue but as soon as I get to select the location I want to search, Windows tells me the drive disconnected and of course Recuva does not see it. I have tried with all the USB ports on 2 different computers. Does anyone have an idea?
Thanks,
Since you're on a laptop here's some things to try.
Power Options:
1. Make sure the laptop is plugged into the charger.
2. Go into <strong>Power Options</strong> > <strong>Change Plan Settings</strong> > <strong>Change Advanced Power Settings</strong> > <strong>USB Settings</strong> > <strong>USB Selective Suspend Setting</strong>
3. Next to <strong>Plugged In</strong> select: <strong>Disabled</strong>
Doing this will make the laptop when plugged into the charger act like a Desktop PC when USB devices are attached.
Other:
If you have a powered USB hub that gets it's power from being plugged into the wall use it for plugging in the drive. Some external/portable disks (even some 2.5 inch variants) will disconnect even if plugged in directly to a laptop or a USB extension cable.