Existing license, but it has been disabled?

CCleaner for Windows CCleaner Windows Help Requests
1

I have (had?) a two-year license I also had another license for Kamo that I let lapse, I no longer need it. But my existing license for CCCleaner has been canceled. I've tried two times now to find out why, but nothing . . .

I don't know where to go fron here.

Thanks,

Bonnie L

2

For licensing issues you will have to contact support.

You can use the form here to raise your request: https://support.ccleaner.com/s/contact-form?language=en_US&form=general

Please be aware that support are very busy at the moment and are taking much longer that usual to answer. 

(Up to a week, or even longer).

After submitting the form you should get a ticket number and will also get an automatic email reply (check your email spam folder), if you have those then you are in the queue, so please have patience and someone will get to your request.

Please also note that as it tells you in the email opening another ticket may put you back down the queue and so further delay the response. 

(That's just the way that the queueing system works).

3
14 hours ago, Bonnie L said: 
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		But my existing license for CCCleaner has been canceled
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The most usual reasons for licence to be cancelled (ie: shows as "deactivated" with an expiry date like 1-Jan-2000, instead of merely expired) would be:

  1. If you requested a refund
  2. If the licence has been expired for a while and your customer details have been removed from the licensing system
  3. You bought a new licence to replace it and so the old one was cancelled

If you believe that you should still have an active CCleaner licence, and you may be using the wrong one, you can check the status of all of your licences past, and present here: https://www.ccleaner.com/support/license-lookup