The email address of at my license is not available anymore.
How can i deactivate the automatic renew of my license.
I hope that someone can help me here. Thanks in advance.
You need to contact support to resolve licencing issues; for privacy reasons it's not something that we can do on the open forum.
There is a contact form here: https://support.piriform.com/hc/en-us/requests/new
Or you can email them: support@ccleaner.com
You can also cancel autobilling through the subscription management accessible via Options > About > License Information in your copy of CCleaner.
Hello,
Thank you for the quick information. I hope it works that way.
Unfortunately, I no longer receive confirmation emails at the email address
with which I registered, since this address no longer exists.</span></span>
I wish you all a nice Sunday.
Simply use the form linked above to inform support of your changed email address.
Hello,
Thanks for the hint. I have sent emails to Support@ccleaner.com, but unfortunately received no answer.
I deactivated the automatic renewal of the license via the … about … page of the software, but I don’t get
any feedback whether the deactivation was carried out.</span>
Thank you for your help.
You need to have patience with the official support.
Support requests are dealt with in the order that they are recieved, so if there are a lot in the queue then it may take a while to get to yours.
At very busy times (and weekends) it could take a couple of days.
Sending multiple requests/emails can also confuse things, and may even slow the response down.
Thanks for the information. I can understand that support is under a lot of pressure.
It’s just that I get nervous when money is withdrawn and you don’t see a chance to end
it because of an email address that no longer exists.
CCleaner is a very good tool and I think the support will be just as good.
So I will have patience and trust.