I'm running the latest version of CCleaner (5.17.5590) on Windows 10 Professional (32-bit version) and try as I might (multiple times) I cannot get the Duplicate File Finder Tool to function on my Western Digital 3TB NAS backup drive. The tool will recognize the drive and allow me to set the path statement to it (\\Drive-Z\Public\*.*) but when I execute it, it "runs" instantly without ever searching the drive and finding any files. I've even gone so far as to actually install it on the backup drive itself but it will simply not go out and find any duplicate files on it. I really need this to work because I've got hundreds of duplicate files on my backup drive which are taking up many megabytes of space that I need to recover. It works perfectly on the C: & D: drives on my computer and even recognizes the "phantom" USB memory card slots, but not my Z: drive. If somebody could just tell me how to get CCleaner to on my backup drive I would be very appreciative. By the way, I don't need any other feature of CCleaner to run on the NAS drive, just the Duplicate File Finder.
Hi Travasaurus.
Short of one of the guys who has experience with NAS stuff (I don't) contributing to your topic, I think this may be a "Drive Letter" issue.
I doubt CCleaner will find any storage device which doesn't have a correctly assigned drive letter.
Some information here may help ...
Map a Network Drive in Windows 10:
If I'm wrong I'm sure someone will jump in and put me (and you) right.
Hope that helps.
Thanks, but as you can see from the screen shot I posted CCleaner has absolutely no problem finding my Z: drive; as I mentioned, I even installed CCleaner on it and it ran like a charm but it just did not go out and find any duplicate files. My Z: backup drive has always been directly mapped and is instantly recognized by all my other applications as just another drive on my computer; both of Windows 10's backup programs automatically copy files to it several times a day. There is definitely some problems here but drive mapping is not one of them. I'm hoping some knowledgeable support guy from Piriform (or somewhere) will be kind-enough to provide a solution here for me; as simple as this is it should work very easily.
Have you tried mapping a drive letter to the NAS.
Your screen shot shows the UNC formatted path, what about trying z:\public\*.* (assuming you map Z as the drive letter).
I have a NAS with mapped drives X, Y and Z and they don't show up in Duplicate Finder for me.
Even when I click Add then Browse, it doesn't see my NAS, so I suspect it's a drive letter (or lack of) issue with NAS units (or non-USB connected devices to be more precise).
I've had the drive hard-mapped in Windows 10 from the get-go; that's the only way the backup programs will function. I've had no difficulties with any other programs finding my Z: drive up to now.
I'm hoping some knowledgeable support guy from Piriform (or somewhere) will be kind-enough to provide a solution here for me; as simple as this is it should work very easily.
Very unlikely as I assume you're using the free version of CCleaner. We're all simply users on this forum and not affiliated with Piriform in any way.
The Professional (paid for) version would give you direct support from the developers, although, as this is an issue I can't recollect ever seeing before, one of the Piriform guys may just contribute to help both you and them.
I'll point them here so keep looking in, but I can't promise.
Hope that helps.
Hi Travasaurus,
Are you able to connect the drive directly to the computer via USB, SATA, or similar methods?
You should be able to get the Duplicate File Finder working properly that way.
If you are not, can you please submit a support ticket on support.piriform.com containing as much information as possible?
Thanks!
Hi. I recently downloaded the CCleaner free version to try it on my NAS drive, which has a significant number of duplicate files. Although it did recognize a large number of them, after I supposedly "cleaned" them, the files are still in the NAS drive...plus I found other duplicates that the software didn't pick it up. Does CCleaner not work with NAS drives, or, does anyone know if the paid version will do that?
Thanks for any help!
were you ever able to get it to work? I have the same problem. Thanks!I'm running the latest version of CCleaner (5.17.5590) on Windows 10 Professional (32-bit version) and try as I might (multiple times) I cannot get the Duplicate File Finder Tool to function on my Western Digital 3TB NAS backup drive. The tool will recognize the drive and allow me to set the path statement to it (\\Drive-Z\Public\*.*) but when I execute it, it "runs" instantly without ever searching the drive and finding any files. I've even gone so far as to actually install it on the backup drive itself but it will simply not go out and find any duplicate files on it. I really need this to work because I've got hundreds of duplicate files on my backup drive which are taking up many megabytes of space that I need to recover. It works perfectly on the C: & D: drives on my computer and even recognizes the "phantom" USB memory card slots, but not my Z: drive. If somebody could just tell me how to get CCleaner to on my backup drive I would be very appreciative. By the way, I don't need any other feature of CCleaner to run on the NAS drive, just the Duplicate File Finder.