how does it possible ?
Just becase a driver is the newest version that does not mean that is the most suitable for the hardware in your computer.
When a computer is put togetther it uses the hardware available at that time and drivers for that hardware.
New versions of hardwarde are made sometimes needing new drivers, but that doesnât mean that the updated driver is still suitable for your older hardware.
Many updater just offer âthe latestâ without even checking whether it is suitable for your particular hardware or not.
Sometimes the newest one will still work with older hardware, sometimes it isnât suitable at all and then the device stops working until you roll back the driver.
(That is why many Driver Updaters have a reputation for âbreakingâ computers).
More âinteligentâ Driver Updaters check the hardware that you have in your machine and offer you the best driver match for that hardware, which may not be the latest version of the driver.
Letâs set aside the bot response for now. Iâm a PC technician. issue here is related to Windows Update. version I currently have installed is this one:
In other words, itâs the latest driver version recommended by Intel for 13th-generation iGPU.
However, after every iGPU update, Windows Update suggests a 2024 version. Your application is also repeating the same mistake and recommending an outdated driver. This issue needs to be fixed by your software team. Please forward it to the relevant departments.
Thank you for calling me a Bot.
I am a human, and a very experienced user, CCleaner is in no way MY application, it is not MY software team, I do not work for Piriform/CCleaner.
Take my advice as it was offered - or ignore it - or raise a ticket with the official support - or stop using CCleaner.
Itâs entirely our choice.
PS. If/when you ask for help itâs never a good idea to then insult those who offer you help.
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I couldnât create a ticket for real support because no option was provided. Maybe their support is only for paid users.
To start the support process fill in this form: Contact Form.
Once you click âNextâ to submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
The 'Live Chart dialogue should open automatically with a message from the AI Chatbot - if it doesnât open itself then there is a âStart Chatâ button.
If the Chatbot canât help then you will be passed to a real person.
IMPORTANT- Donât just fill in the form and leave - If you do not engage with the chat then you will not get any reply.