I purchased the Professional Version for a subscription expiring August 2026 and was sent a download link. I was also sent a license key. However, when I clicked on the link I was asked to purchase again. There was no way to enter a License Key.
Bob
You will need to contact support for account issues.
The Support System has changed - All customers can now access a ‘Live Chat’ support service.
You can contact support and raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen - and there is a button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you first. If that is not possible you will be passed to a live agent: