I HAVE CCLEANER ON MY OTHER MACs. I download and install ccleaner for mac on this particular desktop, and it installs without problem. However, when I click on ccleaner it will not open and I get no error message. I am perplexed.
macos version?
iMac (2017 year) Intel processor 3.4 GHz Quad Core i5; Ventura 13.7.8
Hi @Jodyboy,
Please could you download and install CCleaner Mac via the link below and let me know if this resolves the issue for you?
I REMOVED AND DELETED ALL PRIOR DOWNLOADS AND ATTEMTPS TO INSTALL. I THEN DOWNLOAD THE FILE YOU SENT TODAY (CCMACSETUP210) AND INSTALL WAS ‘SUCCESSFUL.’ HOWEVER, WHEN I CLICK ON CCLEANER TO OPEN IT, NOTHING HAPPENS. THANKS FOR TRYING. I SHOULD NOTE I DO HAVE CCLEANER ON MY OTHER iMAC AND IT RUNS PERFECTLY. I AM AT A LOSS TO EXPLAIN.
Hi @Jodyboy,
I have found your support request in our system and have asked the team to prioritise the case.
If you have not had a follow up within 24 hours please message me back so I can investigate this further.
Lawrence, No contact yet from support. Thank you, Jodyboy
@Jodyboy Please click on the CCleaner Icon next to Laurence’s name and you will see the button to send him a direct message:
THANKS LAWRENCE, BUT NO RESPONSE FROM THE SUPPORT TEAM FOR HELP IN RESOLVING MY ISSUE. AS NOTED EARLIER, I HAVE CCLEANER ON MY OTHER iMAC, and the app installed and worked smoothly, but it won’t open up on this computer (my iMac Intel 3.4 GHz Quad Core i5; Ventura 13.7.8 (2017 iMac). Thanks again for trying, Jodyboy
It’s been about a month and I still cannot open CCLeaner on my iMac. This topic has NOT been solved. What can I do? I have used CCleaner for many years on various computers (PC and Mac) without problem, and now I am totally stumped and exasperated. Please, can someone give me some ideas to try? Thanks, Joe
I’ve been using the free version and for the past few weeks I’ve been getting a prompt advertising a new version. I’m too scared to install it because of all the issues I’ve had. However, it could be that either the new version or an older version might help.
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Thanks. I think you are correct. My iMac is a 2017 model and runs the the OS Ventura 17.8, so likely the version of CCleaner now being offered is not compatible with my older iMac. I have a much newer iMac and it installed and ran CCLeaner without any problems. I’ll try and find an older version of CCleaner to install. Thank again.