I’ve been using this product for 20 years. I’ve been paying for it for the past 10 ever since they updated to number seven I can’t get it working. They said they didn’t pay for it so I paid for it. Guess what I paid for it back in the spring now I’ve paid for it twice and I cannot get a hold of anybody at their customer service. I can’t get the product to work and I’m paying them extra. Any suggestions? Thank you.
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All customers can now access a ‘Live Chat’ support service.
To start raise a support ticket by using this: https://support.ccleaner.com/s/contact-form?language=en_US&form=general
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
Below that is the button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you. If the AI can’t help then you will be passed to a real person.
I am having the exact same problem! I’ve been trying to get this darn thing to work for months, uninstall, reinstall, repair. . Now I find out today I’ve been charged twice!
Hi @chairityj200,
I have sent you a DM for more details on this issue.
Hello, I’m having a problem with my refund. I’m unable to connect to a live chat person with a long wait after submitting
a trouble ticket #24141871 to refund the CCleaner Pro for $44.95 that I didn’t want. My subscription was cancelled, too. Can you please help with my refund. Thank You.
Sincerely, David McDonald
Reference number: 521278638
Invoice date: Dec 12, 2025
Invoice number: BKD-73656176627