Ive been with CCleaner for over 10 years. Ive NEVER seen such horrible tech support. The new CCleaner doesnt work and when I send screenshots to tech support I get this:
After my subscription ends Im going to Avast or somewhere else. VERY disappointed in CCleaner.
JT
CCleaner no longer has email support. Instead it is done online now with virtual support to start with.
See here,
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
it should also open a ‘Live Chat’ where a virtual assistant will try to help you.
If the AI can’t help then you will be passed to a real person.
Note that you HAVE TO engage with the chat - If you just fill in the form and leave then you will not get a reply.
Sorry but that’s the way they want to do it now.
Hi Preludes20:
If you mean that you plan to abandon CCleaner and switch to an Avast product please note that Avast purchased Piriform, the original developers of CCleaner, almost a decade ago. See the July 2017 TechSpot article Avast acquires Piriform, the maker of CCleaner and Speccy.
After NortonLifeLock acquired Avast in 2022 they merged to become a single company called Gen Digital, and this parent company now controls Norton, Avast, LifeLock, Avira, AVG, CCleaner and others. Many longtime users of CCleaner believe the decline in product quality and official CCleaner tech support started years ago after Avast acquired Piriform and began incorporating technologies used in other Gen Digital products into CCleaner.
Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.7058 * Firefox v148.0.2 * Microsoft Defender v4.18.26010.5-1.1.26010.1 * Malwarebytes Standard v5.5.1.240-151.0.5515 * CCleaner Free Portable v6.39.11548 * HDCleaner Portable 64-Bit v2.095
Ok thanks for letting me know. I think Id rather get away from ALL of them as their tech support and customer support are horrible. I spent over an hour on the chat yesterday and I gave them the logs, etc and they STILL havent found a solution or gotten back to me. I also tried to email tech support and it bounced back. Definetly NOT worth my money or time.
Hi @Preludes20,
I’m sorry for the frustration you’ve experienced so far.
Regarding the “Unable to clean” messages you’re seeing: some items will show this message because the files are actually in use at the time of cleaning (for example, by Windows or by an open browser). When a file is locked in this way, CCleaner isn’t allowed to remove it, so it reports it as unable to clean.
For the Chrome items specifically, can you confirm whether you see a “Close browsers” prompt from CCleaner before the cleaning runs, and whether you’re agreeing to close Chrome at that point? If Chrome is still open (even in the background or with a helper process still running), some Chrome-related files and caches will be skipped for the same reason — they’re still in use.
If you can let me know:
Whether you see and accept the “Close browsers” message, and
If the “Unable to clean” entries are mainly for Chrome or for other applications as well,
Hi Laurence;
Thanks for getting back to me. No all of the browsers were closed and I made sure that I always close everything when running this scan. CCleaner tech support had me download the tool and create a log; I cant send the log info to CCleaner and the email bounces back. I am tired of this back and forth with tech support for a product that I am paying for.
Thanks for this infomation @Preludes20, I have asked a member of our senior support team to follow up on your support request. If you have not had a follow up within 48 hours, please message me back so I can investigate this further.
Preludes hola Hola, leeY AYUDA si puedes. Hace aproximadamente seis meses tuve un problema muy similar, también relacionado con dos montos. Desde entonces, lo único que han intentado hacer es desgastarme de todas las maneras posibles: me han derivado repetidamente, me han atendido más de seis personas distintas que no tenían acceso a la información previa, y ninguna de ellas pudo ver los correos ni las conversaciones anteriores donde ya había explicado todo lo ocurrido. Esta falta de continuidad y de responsabilidad ha sido constante.
Por este motivo, y dado que no he recibido una solución real, estoy en contacto con otras personas afectadas y ya se está organizando una demanda colectiva. No necesito tus datos bancarios ni información sensible; únicamente necesito un medio para que podamos comunicarnos y sumar tu caso al proceso que ya está en marcha.
Gracias por tu tiempo.
