If I use Easyclean then all appears to go well, however if I use the main CCleaner, it deletes Office 365 which I have to re-install. Any ideas why this happens please?
I'm not sure just what you mean by "deletes Office 365"? CCleaner should not delete any programme, only it's junk files.
Office 365 is online anyway so isn't 'installed' on your computer.
Do you mean that your automatic login is being removed? Something else?
Easy Clean uses default cleaning rules set by Piriform. Custom clean uses your own settings/preferences.
Try this
If it's your login that's being removed then I believe (not sure) that by default Office 365 stores them with IE passwords.
Open Custom Clean and under Internet Explorer untick 'Saved Passwords' (and possibly Autocomplete form history).
If you are using a different browser to access Office 365 then untick 'Saved Passwords' for that browser.
(This doesn't seem to be a registry cleaner issue, but just in case - don't use the registry cleaner, especially with Windows 10).
Actually uninstalling software is a separate function under Tools > Uninstall.
What shows up in your list of Applications to clean under Custom Clean > Applications?
Also under Custom Clean > Windows. Are you certain that Office is being completely uninstalled? Or is it just that the Start Menu and Desktop shortcuts have been wiped?
Hi Dave,
CeeDee seems to be talking about Office 365, which is cloud based not installed.
(Although it will install offline versions of the software I don't see a clean removing them).
Dave CCleaner: Applications show both Office 2013 and Office 2016, both are unticked. However, I suspect that you are right it is the Start Menu and Desktop shortcuts that are disappearing which means that I have to re-install to get them back. Whether it is actually CCleaner which is the cause or not, I cannot prove. The EasyClean doesn't have this effect, just the Custom Clean.
Thanks to all for your replies and help.
In Custom Clean, on the Windows tab under 'System' do you have 'Start Menu Shortcuts' and Desktop Shortcuts' ticked?
I believe they are unticked by default (which will also the be default of Easy Clean) but you may have inadvertently ticked them somehow.
Thanks for replying nukecad, no they are greyed out with no ticks
It's telling that Custom Clean removes them but not Easy Clean.
Now if we had a list of the Easy Clean defaults to compare with your Custom settings then it would be easier to see what's different between them.
But AFAIK a list of EC defaults has not yet been published.
5 hours ago, nukecad said:<div class="ipsQuote_contents"> <p> Hi Dave, </p> <p> CeeDee seems to be talking about Office 365, which is cloud based not installed. (Although it will install offline versions of the software I don't see a clean removing them). </p> </div>
AFAIK 365 installs its programs, the subscription just means it'll give you yearly versions of office
As I understand it 365 is cloud based, saves everything in the cloud (if you work offline it uploads that work next time you connect) and so can sync documents from the cloud to all your devices, and any other device if you log on to 365.
There again I've used an alternative to Office for years.
We're getting a bit OT but it only default saves to onedrive you can still use local drive instead
True, it's OT.
But sometimes going OT (thinking 'outside the box') helps work out just what the problem may be.
2 minutes ago, nukecad said:<div class="ipsQuote_contents"> <p> True, it's OT. </p> <p> But sometimes going OT (thinking 'outside the box') helps work out just what the problem may be. </p> </div>
True nuff
i mean office 365 is the same "installation" as ms office 2010 starter (click & run) only cached on the os
Quote<div class="ipsQuote_contents"> <p> Once fully downloaded, the product is cached locally, and users are free to disconnect from the internet and continue using their Office products: </p> </div>
Quote<div class="ipsQuote_contents"> <p> The products still run locally utilizing the PC’s resources, they don’t “run in the cloud”. </p> </div>
Quote<div class="ipsQuote_contents"> <p> Click-to-Run products are virtualized </p> </div>
do you use "winapp2.ini"?
On 17/06/2019 at 03:56, CeeDee said:<div class="ipsQuote_contents"> <p> If I use Easyclean then all appears to go well, however if I use the main CCleaner, it deletes Office 365 which I have to re-install. Any ideas why this happens please? </p> </div>
With Office 365 reinstalled, remove Ms OneDrive program from the PC. Run Ccleaner and then verify that Office 365 functions okay. If you use OneDrive, go out to Microsoft and reinstall the latest version of OneDrive. Corruption of the Office programs executables should not occur anymore when running Ccleaner. Works for me. Good Luck.
Oldish thread now, but I'm seeing the same behaviour. I have Office 365 (not cloud-based, it's the latest Microsoft version installed locally) and sometimes when I run a full Custom clean with CCleaner it somehow corrupts Office requiring it to be completely reinstalled. It's not just the Start menu and shortcuts, it's something deeper than that. Doesn't happen every time, so doesn't appear to be related to preferences ticked in CCleaner, but having just gone through my 3rd download and reinstall of Office 365 my solution is - I've stopped using CCleaner!
On my old XP computer which has Office installed I had setup exclusions of Office to protect it against accidental or intentional cleaning.
You can accomplish the exclusions by doing this (sort of Advanced):
1. Repair/Install Office if it isn't working correct.
2. In CCleaner go into Options > Exclude
2a. Add the folder paths to Office, be it in Program Files, ProgramData, App Data, etc., possibly in all those areas.
2b. Add in the registry paths to Office to protect settings.
3. In CCleaner untick/disable anything related to Office that it can/would clean.